Account Manager

Job description

We're a team of creative experts looking to hire a full-time Social Media Account Manager to join our team.

As an Account Manager, you are a highly-organized individual with a keen eye to details, a passion for the big picture, and go-getter attitude. Inspiring high-performing, collaborative and productive teams is where you shine – you’re a master conductor when it comes to generating excitement, consensus and purpose both within internal teams and amongst client partners. From clear and direct communication, to ensuring deadlines are always met, we are looking for an organized, charismatic and strategic addition to our team.

The best Account Manager has an innate ability for doing, for making; for running the show. By this we mean exemplifying a "roll-up your sleeves and get'er done" attitude while thinking proactively about how to improve the client experience and marketing strategies at every step. If you think you’ve got what it takes, we’d love to hear from you.

It's important you have the experience, background, knowledge, and capability to feel confident performing the responsibilities below and proactively learning new skills necessary for success.

This position will report to the Head of Accounts.

How to Be a Great Account Manager

Client Onboarding

• Evokes positivity and excitement while onboarding new clients. Have a love for meeting new people and getting to know more about their business and marketing goals.
• Leaves no stone unturned in order to collect all information/assets needed to begin work, kick off our internal teams, and create a killer first impression of our company to the client.

Client Management

• Owns the relationship with clients, which includes managing on-boarding, ensuring retention, and rave reviews by clients. 
• Connect with clients on a regular basis to answer questions, apply strategies, and review social media campaign performance.
• Nurture client relationships by anticipating their needs and proactively problem solving as they arise. 
• Establish a level of trust and strategic advisor relationship with clients, contracted partners, and team. This is handled through managing relationships artfully, building trust and confidence while positioning Joybyte as a strategic resource and partner for business growth.

Account Management

• Ability to lead all client meetings with confidence and consider public speaking a strength. 
• Proactive, not reactive. Identify hurdles and improvements miles away.
• Responsible for quality control of all client deliverables. 
• Ensure that project information and deliverables are accurate, complete and timely. 
• Deliver top quality metrics and reporting focused on business impact and actionable insights.  
• Excel at giving feedback, grounded in empathy and respect for others.

Strategic Planning and Management

• Has a strong and deep understanding of social-digital platforms and content marketing. 
• Ability to evaluate the feasibility of social media marketing strategies and campaigns and help steer the ship towards success.
• Ability to leverage content marketing to support public relations and social media efforts.
• Establish a level of trust and strategic advisor relationship with clients, contracted partners, and team through leading strategy discussions with accuracy and confidence.
• Agile and adapt at managing multiple projects at once.

Solution-Based Thinker and Team Collaboration

• Communicate and lead project management effectively with pod members, which include a Social Media Strategist, Ad Strategist, Content Writer and Graphic Designer. 
• Optimizes pod organization, communication, and workflow to provide the best Joybyte experience for our team.
• Work with Social Media Strategist to manage social media campaigns for clients, including community development, community engagement, content development, ad development, and reporting and analytics.
• Collaborate with other teams, like content writers, graphic designers, and paid media specialists to ensure brand consistency.
• Collaborate with other Account Managers to cross-pollinate best practices and learnings for the benefit of other client accounts.
• Champion internal knowledge sharing and ensure Joybyte and our customers stay ahead of relevant trends.

How to Land the Interview

• Minimum 2 years’ experience in Account Management [digital marketing focused].
• Highly organized with strong follow through in time management, prioritization, attention to detail and reliability.
• Excellent communication skills, relationship building skills, a true “people-person”.
• Experience managing a client account, both specific to social media, as well as a multi-channel client account.
• Experience coordinating internal & external production teams [copywriters, graphic designers, paid media specialists]. 
• Keen skill set for problem solving & strategy ideation.
• Strong public speaking skills on video platforms, phone and in person.
• Highly motivated and a self-starter with high standards of performance and expectations for themselves and their team.
• Must have the ability to work in a fast-paced, deadline-driven environment, work independently, organize workload, analytical, and possess a strong ability to multi-task.
• Proficient with Mac and G Suite presentation products.
  
  

Education

• Bachelor's Degree in Marketing, Communications, Business or related field preferred.